Accessibility Policy

The State of California's website has been developed in compliance with Section D of the California Government Code 11135. Code 11135 requires that all electronic and information technology developed or purchased by the State of California Government is accessible to people with disabilities. There are various types of physical disabilities that impact user interaction on the web. Vision loss, hearing loss, limited manual dexterity, and cognitive disabilities are examples, with each having different means by which to access electronic information effectively. Our goal is to provide a good web experience for all visitors.

Web Accessibility

Below you will find a list of some of the technology solutions we have integrated to make our website easy to navigate, fast-loading, and accessible.

Photographs/Images:

WCAG 2.0 Level AA

1. Perceivable:

2. Operable:

3. Understandable:

4. Robust:

These additions increase the level of accessibility and empowerment to our audience in creating a fully accessible website and documents for the enjoyment of all.

Breadcrumbs:

Keyboard Commands for:

Related Sites:

Difficulty Accessing Material:

If you have difficulty accessing any material on this site, please contact us in writing and we will work with you to make the information available. You can use our Leave a Comment form or phone: 916.263.7400.

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Americans with Disabilities Act (ADA)

In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 (ADA), the Department of Housing and Community Development (HCD) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: HCD does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title II of the ADA.

Effective Communication: HCD will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in HCD's programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: HCD will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of HCD, should contact the Equal Employment Opportunity Office for ADA Coordinator at EEO-Office@hcd.ca.gov or at 916.263.3635 as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the HCD to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

Complaints that a program, service, or activity of HCD is not accessible to persons with disabilities should be directed to the Equal Employment Opportunity Office for ADA Coordinator at EEO-Office@hcd.ca.gov or at 916.263.3635.

HCD will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

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ADA Grievance Procedure

This Grievance Procedure is established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the HCD. The HCD Director's Policy - Equal Employment Opportunity governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Cristina Ruelas-Barriga
ADA Coordinator and Equal Employment Opportunity Officer
Email: EEO-Office@hcd.ca.gov
Address: 2020 W. El Camino Ave., Suite 500, Sacramento, CA 95833
Tel: 916.263.3635
Fax: 916.263.4698

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting the ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the HCD and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the HCD's Chief Deputy Director or designee.

Within 15 calendar days after receipt of the appeal, the HCD's Chief Deputy Director or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the HCD's Chief Deputy Director or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator or designee, appeals to the HCD's Chief Deputy Director or designee, and responses from these two offices will be retained by the HCD for at least three years.

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