Filing a Complaint

You can file a complaint by using any one of the following options. 

Fill out an Online Complaint Form

Online Complaint Form

Download and Mail a Complaint Form

Download and complete the appropriate complaint form below and return by U.S. postal mail to:

California Department of Housing and Community Development
PO Box 31 
Sacramento, CA 95812-0031

Problem with the Forms?

If you have a problem with the online complaint forms or downloading complaint forms, contact HCD at 1-800-952-5275 or (916) 263-4742 or email: MHassistance@hcd.ca.gov.

Request That a Complaint Form Be Mailed to You

You may request a complaint form be mailed to you by U.S. postal service by calling the Mobilehome Assistance Center at  (916) 263-4742 or (800) 952-5275 or via e-mail at MHassistance@hcd.ca.gov.

What Happens After You File a Complaint?

The Mobilehome Assistance Center reviews each complaint to determine if the California Department of Housing and Community Development (HCD) has jurisdiction.  If HCD has jurisdiction, the complaint will be referred for investigation.  If HCD does not have jurisdiction, the Mobilehome Assistance Center will forward the complaint to the appropriate enforcement agency or refer the complainant to other assistance resources.  If the Mobilehome Assistance Center is unable to determine jurisdiction or determines the issue(s) is (are) civil then the complaint will be closed. In all cases, the complainant will be notified of the action taken.

The Complaints Processing Chart (PDF) shows how complaint submissions are processed.

Please note: Due to the high volume of cases the Mobilehome Assistance Center receives, it may take some time to process and investigate your complaint.