- Preliminary and Continuing Education Course Providers
- Occupational Licensing Examinations
- Occupational License Search
- Submit a Complaint
The Manufactured Housing Act of 1980 and later amendments (Law) provide buyers of manufactured homes, mobilehomes, multifamily manufactured homes (collectively referred to as “MH-units”) and commercial modulars (CMs) protection by ensuring that license applicants are qualified to transact business by overseeing dealers' and salespersons' business practices, and by correcting unlawful business practices in a fair manner.
The Law restricts persons from participating in MH-unit or CM manufacturing and sales if they have been convicted of crimes involving moral turpitude; had their occupational license(s) previously revoked; submitted a false application; have outstanding civil judgments rendered against them in connection with manufactured housing activities; are on a delinquent taxpayer list; or have not met statutory prerequisites for licensing, including preliminary education and/or experience if applicable. HCD may refuse to issue a license based on any of the above criteria or may issue a probationary license on a case-by-case basis, depending on the specifics of the reason(s) to refuse.
The Occupational Licensing (OL) Program ensures compliance with the laws and regulations governing licensing, escrows, and sales through required education, investigating complaints and illegal practices, and taking appropriate disciplinary action against those who violate the laws and regulations, including referrals to prosecutorial agencies.
The OL program consists of four elements:
- Preliminary and Continuing Education
- Manufactured Home Recovery Fund (MHRF)
Laws and Regulations
The OL program laws and regulations include part of the California Health and Safety Code and HCD regulations that apply to all manufacturers, distributors, dealers, and salespersons who manufacture and sell or lease new or used MH-units or CMs within California.
Preliminary and Continuing Education Course Providers
Visit the Preliminary and Continuing Education Course Providers page for information on occupational licensing courses, providers, locations, number of hours, and the type of continuing education available.
Occupational Licensing Examinations
For more information on the OL exams, including locations, fees, and preparation resources, visit the Occupational Licensing Examinations page.
Occupational License Search
Check the status of HCD occupational licensees online through the Occupational License Search page.
License Refusal or Suspension for Failure to Pay State Taxes
Refer to the License Refusal or Suspension for Failure to Pay State Taxes page for information on HCD’s OL Program’s legal responsibility to refuse or suspend any new license application or existing license.
Submit a Complaint
The Mobilehome Assistance Center receives and processes complaints regarding failure to honor warranty, improper installation, false advertising, illegal sales, escrow violations, non-receipt of title, contract disputes, fraud or misrepresentation, unlicensed sales activity, and other illegal activities by HCD licensees and non-HCD licensees.
Consumer complaints filed against licensees alleging violations are investigated by OL staff. HCD conducts complaint investigations for alleged violations related to licensee activities. When an investigation of a complaint or business audit reveals violations of state laws or regulations governing MH-unit or CM sales, HCD issues an order to comply (if the situation can be corrected); and/or issues a civil monetary citation to licensees or an unlicensed person acting illegally as a licensee; or files an accusation against the licensee. HCD’s accusations generally ask an Administrative Law Judge to revoke or suspend a license, but often also require licensees to pay restitution to consumers harmed by the licensee's acts and to pay the Department's investigative costs. In more serious cases, HCD may request the local district attorney or Attorney General to file criminal charges.
If you would like to file a mobilehome sales and warranty complaint, visit HCD’s Submit a Complaint page.
Manufactured Home Recovery Fund (MHRF)
Visit the Manufactured Home Recovery Fund page for information on the MHRF program and the potential reimbursement available for any person who has sold or purchased a manufactured home/mobilehome for personal or family residential use or investment purposes, and has suffered a loss due to a variety of specific circumstances.
Visit the Consumer Information page for additional information regarding home installation on a foundation system, carbon monoxide, fire safety, and other resources.
Frequently Asked Questions (FAQs)
These FAQs can be helpful in both areas of dealer, manufacturer, and salesperson questions as well as specific questions related to fingerprinting.