Submit a Complaint

The Mobilehome Assistance Center receives and processes complaints from the public and from public officials related to living in manufactured homes and mobilehomes, as well as employee housing facilities and factory-built housing. Staff provides information, coordination, referrals, and other assistance to help resolve these complaints.

Complaint Types:

  • File a Request for Assistance / Complaint for issues regarding health and safety within mobilehome parks and special occupancy (RV) parks.
  • Examples: Accumulation of garbage/debris, substandard mobilehome, sewage spills, additions or alterations without proper permits.
  • File a Request for Assistance / Complaint for issues regarding health and safety violations within privately-owned and operated employee housing.
  • Examples: Substandard condition of living quarters, lack of heat, maintenance issues.
  • File a Request for Assistance / Complaint for issues within mobilehome parks that are violations of the California Civil Code.
  • Examples: Illegal grounds for eviction, failure to provide proper notice of rent increase, no written rental agreement between the park and mobilehome owner.
  • File a Request for Assistance / Complaint for issues regarding failure to honor warranty, improper installation, false advertising, illegal sales, escrow violations, non-receipt of title, contract disputes, fraud or misrepresentation, unlicensed sales activity, and other illegal activities by HCD licensees and non-HCD licensees.
  • Examples: Failure to itemize cash price of accessories or services on the sales contract, failure to open escrow and deposit within five (5) days, failure to disclose known issues, selling noncompliant or illegally altered manufactured homes.
  • File a Request for Assistance / Complaint for issues regarding factory-built housing construction defects. Owner may request assistance where there is believed to be a failure to meet the required building and design requirements for factory-built housing systems or components.
  • Examples: Violations regarding allegations of non-compliance with the California Building Standards Code, as it pertains to the factory construction or transportation.
  • File a Request for Assistance / Complaint for issues regarding construction defects on manufactured homes.
  • Examples: New manufactured home has a defective electrical system. Newly purchased manufactured home has plumbing leaks.

How to Submit a Complaint

You can submit a complaint by using any of the following options.

Visit our online portal to submit your complaint online.

Download, print, and complete the appropriate complaint form below.

After completing the appropriate complaint form, return it to the Department by U.S. postal service to:

HCD — Mobilehome Assistance Center
P.O. Box 278690
Sacramento, CA 95827

You may request a complaint form be mailed to you via U.S. postal service by contacting the Mobilehome Assistance Center in one of the following ways:

  • Call: 1.800.952.8356
  • Email: MHAssistance@hcd.ca.gov
  • Write:
    HCD — Mobilehome Assistance Center
    P.O. Box 278690
    Sacramento, CA 95827

After completing the appropriate complaint form, return it to the Department by U.S. postal service at the address above.

What Happens After You Submit a Complaint?

The Mobilehome Assistance Center reviews each complaint to determine if HCD has jurisdiction.  If HCD has jurisdiction, the complaint will be referred for investigation.  If HCD does not have jurisdiction, the Mobilehome Assistance Center will forward the complaint to the appropriate enforcement agency or refer the complainant to other assistance resources. In all cases, the complainant will be notified of the action taken.

Please note: Due to the high volume of cases the Mobilehome Assistance Center receives, it may take some time to process and investigate your complaint.