The Mobilehome Assistance Center receives and processes complaints regarding failure to honor warranty, improper installation, false advertising, illegal sales, escrow violations, non-receipt of title, contract disputes, fraud or misrepresentation, unlicensed sales activity, and other illegal activities by HCD licensees and non-HCD licensees.
Consumer complaints filed against licensees alleging violations are investigated by OL staff. HCD conducts complaint investigations for alleged violations related to licensee activities. When an investigation of a complaint or business audit reveals violations of state laws or regulations governing MH-unit or CM sales, HCD issues an order to comply (if the situation can be corrected); and/or issues a civil monetary citation to licensees or an unlicensed person acting illegally as a licensee; or files an accusation against the licensee. HCD’s accusations generally ask an Administrative Law Judge to revoke or suspend a license, but often also require licensees to pay restitution to consumers harmed by the licensee's acts and to pay the Department's investigative costs. In more serious cases, HCD may request the local district attorney or Attorney General to file criminal charges.
If you would like to file a mobilehome sales and warranty complaint, visit HCD’s How to Submit a Complaint.